Delivery & Returns

You will be informed of the delivery/shipping charges. We reserve the right to update any shipping charges, although you will be asked to confirm via email if any changes occur before you are billed. If you would like us to calculate international shipping charges for you prior to ordering then please e-mail info@aaralph.co.uk.

We also offer fast track services. Orders are sent via DHL or UPS and charges are as follows:

 

Charges
Mainland United Kingdom (excluding highlands) – Post & Packing as below. Europe and Rest of World – varies depending on which country and the size of the order. Please contact info@aaralph.co.uk for an accurate quote. All carriage will be charged at cost. Please note that customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. All parcels must be signed for on delivery.

Where items are available for immediate dispatch, we aim to dispatch all orders placed before 2pm the same day (Monday – Friday, excluding UK public holidays). Our UK delivery options are shown below:

Total Order Value Delivery Type
UK Standard (average 2-5 working days) UK Standard Plus(average 1-3 working days) UK 1 Day Express (next working day by 7pm) UK 1 Day Priority (next working day by 1pm) UK Saturday Priority (before 1pm – Saturdays only)
Up to £50.00 £3.95 £4.95 £6.45 £8.95 £13.95
Over £50 FREE £2.95 £4.95
£100 and above FREE FREE FREE

 

Returns

We offer a no quibble returns/exchange policy within 14 days. As long as the item is unused, with labels and tags attached, together with the original, undamaged packaging including hangers and protective plastics it can be returned for an exchange or a full refund. You will be responsible for return costs, unless they have been confirmed as faulty.  For peace of mind, we recommend that an insured trackable form of delivery is used as we are unable to accept responsibility for items lost or damaged in their return transit to us.

Our returns policy is designed to be transparent and fair and we try to keep things as simple as possible, but if you have any questions, please do not hesitate to contact us.

Customers outside the EU: On your customs declaration form, please mark it with “customer return”. If not, the item might be returned to you by the postal service.

We regret that for all bespoke, customised or personalised goods these are exempt for return. Please make sure that measurements are taken accurately and sizes are chosen carefully. A&A Ralph cannot accept responsibility for measurements taken by a third party.

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