Terms and conditions

Welcome to the A&A Ralph terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our privacy statement regarding personal information provided by you.


We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has entered our dispatching process, we will not be able to make any changes.


Ordering procedure
All orders are dealt with on an individual basis. We accept visa, MasterCard, switch/solo and switch/maestro. You may send your credit card information via phone, standard mail or by email.


Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit Card Company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.


When buying through the website the contract entered into is legally binding.


Privacy policy
At A&A Ralph we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.


What information do we collect?
We ask for your name, telephone number, home address, delivery address if different, email address for invoicing and communication purposes. We may obtain information about your usage of our web site to help us develop and improve it further.


What the data will be used for?
Your data will enable us, and our processors, to fulfill your order and to notify you about important functionality changes.

We comply with the standards, procedures and requirements laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG security alert or any other fraud prevention scheme. At all times where we disclose your information it will remain secure.


Your statutory rights
Your statutory rights are not affected by any of the above terms and conditions.